General Terms & Conditions


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AGB – General Terms and Conditions

§ 1 General

All services offered by Auto-Aufsicht (hereinafter referred to as the parking lot operator) are subject to the following General Terms and Conditions. The version valid at the time the contract is concluded shall apply. By making a booking, the customer agrees to the General Terms and Conditions of the parking lot operator. Deviating provisions shall not apply unless they are recognized in writing by the parking lot operator. The contract is concluded by the customer’s offer and the acceptance of the offer by the parking lot operator in the form of a written reservation confirmation. The customer is obliged to check the reservation confirmation for errors and to notify the parking lot operator of any incorrect information in good time. If a third party has made the booking, it shall be liable as joint and several debtor for all contractual obligations alongside the specified contractual partner.

§ 2 Scope of application

These General Terms and Conditions apply to all services provided under the contract with the parking lot operator.

§ 3 Subject matter of the contract

The subject of the contract is the rental of a parking space for motor vehicles as well as either airport transfers (so-called shuttle service, 1 x return per vehicle) or a vehicle transfer (so-called valet service, also 1 x return per vehicle). Other additional services agreed in writing are also subject matter of the contract.

The shuttle service includes a parking service at the company premises. Transportation takes place from the reserved time. There is no entitlement to immediate transportation. Vehicles are parked and unparked exclusively by the parking lot operator’s staff. A key handover is required for organizational reasons. However, the tenant’s vehicle never leaves the video-monitored premises. The vehicle key is kept in a safe. With the valet service, vehicles can be temporarily parked directly at Frankfurt Airport in secure parking spaces if required and to enable the purpose of the contract to be fulfilled.

If the customer requires additional trips, €15 will be charged for each additional trip for up to four people. Before the vehicle is parked, the renter is obliged to remove all valuables from his vehicle.

Auto Aufsicht has a legal lien on the vehicle for existing claims arising from the rental contract. Auto-Aufsicht is also entitled to have the parked vehicles removed from the company premises at the customer’s expense and risk if, for example:

  • the tenancy agreement is terminated and the tenant cannot be contacted
  • an adjusted vehicle represents a general hazard due to defects (e.g. leaking tank, etc.)
  • a hired vehicle is not registered with the police or is taken off the road by the authorities during the term of the contract
  • the vehicle was parked without authorization.

By handing over the vehicle, the customer assures that the vehicle has the legally required insurance cover until it leaves the company premises. The customer is prohibited from carrying out repairs on the company premises (except by authorized emergency breakdown services), washing or cleaning vehicles, draining cooling water, fuels or oils or disposing of waste in the vehicle on the company premises. The hirer is liable for oil or other fluid leaks and any contamination caused by them. Contamination for which the customer is responsible must be removed immediately and properly by the customer or a specialist. Otherwise, the parking lot operator is entitled to have this soiling removed at the customer’s expense. The customer assigns his own claims against third parties or insurance companies arising from a damage event to the parking lot operator in advance, insofar as the parking lot operator is held liable for such a damage event.

§ 4 Prices & payment

The current prices at the time the contract is concluded shall apply to the price calculation. These can be viewed on the Internet. Times for parking services are calculated on the basis of calendar days or part thereof, whereby the day of arrival and the day of departure from the premises each count as a full day.

The fee for the booked pitch and other services is paid in advance (bank transfer or PayPal) or in cash on arrival at the latest. Auto Aufsicht may refuse to return the vehicle until the invoice amount has been paid in full. If the parking period is extended, € 10.00 per day will be charged.

Should the return date and/or landing time change or the return flight be canceled at short notice, this must be communicated as soon as possible by phone call, SMS, WhatsApp or email (to [email protected]), stating the new date, landing time and flight number. Otherwise, an expense allowance of €35 for shuttle bookings and €45 for valet bookings will be charged if the return journey (no-show) does not take place the next day. For each additional day after this, € 10 will be charged (usual extension costs).

For collection after 00:15, €15 will be charged for each hour or part thereof.

§ 5 Withdrawal and compensation

Cancellation is possible free of charge up to 48 hours before the day of arrival. The day of arrival is from 00:00. Cancellations must be made in writing. The full invoice amount is due in the event of a later cancellation. A mutual withdrawal for good cause remains unaffected by this. This applies in the event of force majeure, illness, death or political unrest at the destination. These must be proven in writing if necessary.

§ 6 Liability / Exclusion of liability

The parking lot operator is liable for all damages culpably caused by him or his employees on the basis of the statutory liability provisions (intent and gross negligence). Any further liability, such as damage to luggage and its contents during transportation, is excluded. In the event of slight negligence, liability for damages shall only arise if this is attributable to a breach of a material contractual obligation in a manner that jeopardizes the purpose of the contract. In these cases, liability is limited to the foreseeable damages typical for the contract. The customer shall also indemnify the parking lot operator against damage caused by force majeure (e.g. storm damage, hail, lightning strikes, flooding, bird droppings, etc.) as well as damage caused by internal and external political unrest, acts of war and vandalism.

Customers are obliged to take photos of all sides of their own vehicle upon arrival at the parking lot in front of the parking lot operator’s premises or at Frankfurt am Main Airport. The parking lot operator accepts no liability for small scratches and minor damage to the paintwork as well as stone chips and dents that were not usually visible due to dirt on the vehicle or poor lighting conditions at the time of handover. This is particularly the case if it is obviously not parking damage. The same applies to damage that is not usually visible in pictures. If the customer complains about damage when returning the vehicle, the burden of proof that the damage was caused by an employee of the parking lot operator lies with the customer. In the case of vehicle transfer (valet service), damage to the customer’s vehicle is fully covered by the statutory public liability insurance (so-called comprehensive damage). Damage to third-party vehicles is covered by the customer’s own motor vehicle liability insurance. Claims for damages due to downgrading etc. are excluded.

The customer shall not be entitled to a reduction in price or compensation if he/she has not reported the damage to the supervisory staff immediately and in writing by e-mail before leaving the premises for the purpose of assessing the damage. The parking lot operator is not liable for damage caused by third parties. This also applies to theft and loss of motor vehicles, vehicle parts, vehicle contents and vehicle cargo (e.g. car radio, navigation system, car telephone, personal valuables, computers and similar items).

Claims for damages, in particular those arising from missed flights and other missed appointments, are excluded. It is the customer’s responsibility to allow sufficient time. The parking lot operator is not obliged to check the arrival time.

§ 7 Data protection

The data provided is protected by the parking lot operator in accordance with the Federal Data Protection Act. The customer agrees that his/her data may be processed and stored electronically by the parking lot operator within the scope of the contractual relationship. The data will not be passed on to third parties without authorization. The data is deleted on a regular basis.

§ 8 Final provisions

Amendments or additions to the contract must be made in text form. If one or more provisions of this contract deviate from the applicable law, the invalid provision shall be replaced by a valid legal provision that comes closest to the intention of the original provision. The remaining provisions remain unaffected by this.

The place of jurisdiction is Frankfurt am Main.