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AGB – General Terms and Conditions

§ 1 General

All services offered by Auto-Aufsicht (hereinafter referred to as the parking operator) are subject to the following Terms and Conditions. The version valid at the time of contract conclusion shall apply. By making a booking, the customer agrees to the parking operator’s Terms and Conditions. Deviating provisions shall not apply unless they are acknowledged in writing by the parking operator. The contract is concluded through the customer’s offer and the parking operator’s acceptance of the offer in the form of a written reservation confirmation. The customer is obligated to check the reservation confirmation for errors and to notify the parking operator of any incorrect information in a timely manner. If a third party has made the booking, they are jointly and severally liable alongside the named contractual partner for all contractual obligations.

For better clarity and transparency, particularly important points for the customer are highlighted in these Terms and Conditions.

§ 2 Scope of application

These General Terms and Conditions apply to all services provided under the contract with the parking lot operator.

§ 3 Subject matter of the contract

(1) The subject of the contract is the rental of a parking space for motor vehicles as well as either airport transfer (so-called shuttle service, 1x round trip per vehicle) or vehicle transfer (so-called valet service, also 1x round trip per vehicle). Other additional services agreed upon in writing are also part of the contract.

(2) The shuttle service includes a parking space as well as one trip to Frankfurt Airport and one trip back to the business premises at Gutenbergstraße 7, 65830 Kriftel. The specified and reserved arrival time is binding.

Vehicles are parked and retrieved exclusively by the parking operator’s staff. A key handover is required for organizational reasons. However, the tenant’s vehicle never leaves the video-monitored premises. The vehicle key is stored in a safe.

Should the customer require additional trips, €20 will be charged for each additional trip for up to four people.

Before the vehicle is parked, the renter is obligated to remove all valuables from their vehicle.

(3) The valet service includes receiving the vehicle at Frankfurt Airport as well as returning the vehicle at Frankfurt Airport. Vehicle acceptance takes place at the reserved time. With the valet service, vehicles may be temporarily parked at secure parking lots directly at Frankfurt Airport if necessary and to enable the purpose of the contract.

Here too, customers are asked to remove all valuables from the vehicle (wallet, mobile devices, money, etc.)

Should the customer require additional transfers, €25 will be charged for each additional transfer.

§ 4 Lien and Damages

For existing claims arising from the rental agreement, Auto-Aufsicht has a statutory lien on the parked vehicle. Auto-Aufsicht is also entitled to have parked vehicles removed from the business premises at the customer’s expense and risk if, for example:

• the tenancy agreement is terminated and the tenant cannot be contacted
• an adjusted vehicle represents a general hazard due to defects (e.g. leaking tank, etc.)
• a hired vehicle is not registered with the police or is taken off the road by the authorities during the term of the contract
• the vehicle was parked without authorization

By handing over the vehicle, the customer assures that the vehicle has the legally required insurance cover until it leaves the company premises. The customer is prohibited from carrying out repairs on the company premises (except by authorized emergency breakdown services), washing or cleaning vehicles, draining cooling water, fuels or oils or disposing of waste in the vehicle on the company premises. The hirer is liable for oil or other fluid leaks and any contamination caused by them. Contamination for which the customer is responsible must be removed immediately and properly by the customer or a specialist. Otherwise, the parking lot operator is entitled to have this soiling removed at the customer’s expense. The customer assigns his own claims against third parties or insurance companies arising from a damage event to the parking lot operator in advance, insofar as the parking lot operator is held liable for such a damage event.

§ 5 Prices & Payment

(1) For price calculation, the current prices at the time of contract conclusion apply. These can be viewed online. Time specifications for parking services are calculated based on calendar days started, whereby the arrival day and departure day from the business premises each count as one full day.

(2) The fee for the booked parking space and other services is paid in advance (bank transfer or PayPal) or at the latest upon arrival in cash. Auto-Aufsicht may refuse to release the parked vehicle until the invoice amount has been paid in full.

(3) For an extension of the parking period, €10 per day will be charged.

(4) If the return date/landing time changes or the return flight is canceled at short notice, this must be communicated as soon as possible via WhatsApp (to 0152 21 61 47 39) or email (to [email protected]) stating the new date, landing time, and flight number. Otherwise, a compensation fee of €35 for shuttle bookings and €45 for valet bookings will be charged for no-show on return the next day. The price already includes the costs for one day’s extension.

(5) For a shuttle pick-up at Frankfurt Airport/vehicle delivery at Frankfurt Airport after midnight, a night surcharge of €20 will be charged for each hour started. If an employee is at fault, no additional payment is required.

§ 6 Customer Delays

(1) The arrival or drop-off time of the vehicle specified by the customer when booking is binding. Our planning and staff scheduling are based on this time specification.

(2) If the customer arrives more than 40 minutes late compared to the specified time, we charge a late fee of €25.

(3) The fee applies to both shuttle service (late arrival at the parking lot) and valet service (late vehicle handover at the airport).

(4) A delay also occurs when the customer informs us of the late arrival, as the expense for staff availability and scheduling arises regardless.

§ 7 Cancellation and Damages

(1) Cancellation is possible free of charge up to 48 hours before the day of arrival. Day of arrival begins at midnight. Cancellation must be made in writing via email to [email protected].

(2) For a later cancellation, the full invoice amount is due. Mutual cancellation for good cause remains unaffected. This applies in cases of force majeure, illness, death, or political unrest at the travel destination. These must be proven in writing if necessary.

§ 8 Liability / Limitation of Liability

The parking operator is liable for damages caused culpably by them or their employees in accordance with statutory provisions (intent and gross negligence).

Further liability, particularly for damage to luggage or its contents during transport, is excluded.
In cases of slight negligence, liability exists only if an essential contractual obligation is thereby violated and the purpose of the contract is jeopardized. In such cases, liability is limited to foreseeable, contract-typical damage.

The customer is obligated to take photos of all sides of the vehicle upon arrival at the parking lot and before handing over the vehicle to document the vehicle’s condition.
The parking operator assumes no liability for pre-existing damage as well as for damage that is not visible when taking photos or due to unfavorable lighting conditions.

For vehicle transfers (valet service), all trips are covered by the parking operator’s business liability insurance.
Beyond that, vehicle damage and third-party damage are generally covered by the customer’s own insurance (motor vehicle liability or comprehensive insurance).

Claims for damages for valuables left in the vehicle (e.g., cash, electronic devices, jewelry, or personal items) are excluded.

A claim for damages is void if the damage was not reported immediately, at the latest before leaving the business premises or the drop-off terminal, to the supervisory staff and additionally without culpable delay in writing via email.

The parking operator is not liable for damage caused by third parties, nor for force majeure (e.g., storm, hail, lightning, flooding, bird droppings, political unrest, war, or vandalism).
Loss or theft of vehicles, vehicle parts, or accessories (e.g., car radio, navigation, vehicle cargo) are also excluded.

Claims for damages, in particular those arising from missed flights and other missed appointments, are excluded. It is the customer’s responsibility to allow sufficient time. The parking lot operator is not obliged to check the arrival time.

§ 9 Data Protection

The data provided is protected by the parking lot operator in accordance with the Federal Data Protection Act. The customer agrees that his/her data may be processed and stored electronically by the parking lot operator within the scope of the contractual relationship. The data will not be passed on to third parties without authorization. The data is deleted on a regular basis.

§ 10 Final Provisions

Amendments or additions to the contract must be made in text form. If one or more provisions of this contract deviate from the applicable law, the invalid provision shall be replaced by a valid legal provision that comes closest to the intention of the original provision. The remaining provisions remain unaffected by this.

The place of jurisdiction is Frankfurt am Main.

Last updated: October 7, 2025