{"id":653,"date":"2024-02-22T11:21:21","date_gmt":"2024-02-22T10:21:21","guid":{"rendered":"https:\/\/auto-aufsicht.de\/questions-answers\/"},"modified":"2026-09-11T16:47:51","modified_gmt":"2026-09-11T14:47:51","slug":"faqs","status":"publish","type":"page","link":"https:\/\/auto-aufsicht.de\/en\/faqs\/","title":{"rendered":"Questions &#038; Answers"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"653\" class=\"elementor elementor-653 elementor-140\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b9d3834 e-con-full e-flex e-con e-parent\" data-id=\"b9d3834\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59dd58e elementor-widget elementor-widget-template\" data-id=\"59dd58e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"681\" class=\"elementor elementor-681 elementor-156 elementor-156\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60a57f16 e-flex e-con-boxed e-con e-parent\" data-id=\"60a57f16\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02d8432 elementor-widget elementor-widget-heading\" data-id=\"02d8432\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/auto-aufsicht.de\/en\/\">Auto-Aufsicht<\/a><\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-072ff64 e-flex e-con-boxed e-con e-parent\" data-id=\"072ff64\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b66c47 elementor-widget elementor-widget-heading\" data-id=\"6b66c47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Reservations and changes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53ad7ed elementor-widget elementor-widget-heading\" data-id=\"53ad7ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Arrival &amp; Departure<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-191fcc4 elementor-widget elementor-widget-heading\" data-id=\"191fcc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Parking and security<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07a14cd elementor-widget elementor-widget-toggle\" data-id=\"07a14cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8001\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-8001\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Will there be additional costs on site?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-8001\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-8001\"><p>No, there are generally no additional costs for you. The calculated price consists of: parking fee incl. free transfer for parking customers up to 4 people (one round trip each) or valet service to Frankfurt am Main Airport (one transfer to the parking lot and one to Frankfurt Airport), as well as 19% VAT.  <\/p>\n<p>Please note that the <b>booked times are binding<\/b>, as our planning and staff scheduling are based on this time information. In the event of a delay of more than 40 minutes upon arrival, we ask for your understanding that an amount of \u20ac25 will be charged for the delay.  <\/p>\n<p>Costs may be incurred for undeclared <b>bulky luggage<\/b> (\u20ac10), <b>oversized vehicles<\/b> over 5 meters in length (double the parking price), or for additional people (\u20ac10 from the <b>5th person<\/b> for each additional person).<\/p>\n<p>Please note that we are open until 12:00 AM. For a pick-up with the shuttle or a vehicle delivery (valet) after 00:00 at Frankfurt Airport, we charge a <b>night surcharge<\/b> of \u20ac20 for each hour started. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8002\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-8002\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\"> Can I cancel or rebook my reservation?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-8002\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-8002\"><p>You can cancel free of charge up to 48 hours before your arrival day (12:00 AM each day). For cancellations made less than 48 hours before the arrival day, Auto-Aufsicht is entitled to demand the full invoice amount. <\/p>\n<p>You can rebook free of charge up to 48 hours before arrival. Please send your change requests by email to <b>info@auto-aufsicht.de<\/b>. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8003\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-8003\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\"> What should I do if my return flight dates change?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-8003\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-8003\"><p>In this case, please email us the new details at <b>info@auto-aufsicht.de<\/b>.<\/p>\n<p>In the event of a no-show without prior notification, we ask for your understanding that a <b>compensation fee<\/b> of \u20ac35 for shuttle bookings and \u20ac45 for valet bookings (no-show fee) must be charged on the following day. The price already includes the costs for one day&#8217;s extension. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8004\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-8004\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\"> Can I spontaneously extend my parking duration?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-8004\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-8004\"><p>Yes. Please inform us in good time by email. Let us know when and at what time you will land at Frankfurt Airport, as well as your new return flight number.  <\/p>\n<p>An extension costs a flat rate of \u20ac10 per day.<\/p>\n<p><strong>Please note:<\/strong> In case of late notification (after your return date), a compensation fee will be charged.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8005\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-8005\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I pay my parking fee?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-8005\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-8005\"><p>You have the option to pay via <strong>PayPal<\/strong>, <strong>bank transfer<\/strong>, <strong>cash<\/strong> <strong>upon arrival, or online with EC or credit card<\/strong>.&nbsp;<\/p>\n<p>For cash payments, you can pay your parking fees directly to our staff on the day of arrival.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Will there be additional costs on site?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>No, there are generally no additional costs for you. 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Let us know when and at what time you will land at Frankfurt Airport, as well as your new return flight number.  <\\\/p>\\n<p>An extension costs a flat rate of \\u20ac10 per day.<\\\/p>\\n<p><strong>Please note:<\\\/strong> In case of late notification (after your return date), a compensation fee will be charged.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"How do I pay my parking fee?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You have the option to pay via <strong>PayPal<\\\/strong>, <strong>bank transfer<\\\/strong>, <strong>cash<\\\/strong> <strong>upon arrival, or online with EC or credit card<\\\/strong>.&nbsp;<\\\/p>\\n<p>For cash payments, you can pay your parking fees directly to our staff on the day of arrival.<\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-900fda2 elementor-widget elementor-widget-toggle\" data-id=\"900fda2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1511\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1511\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">  How is my vehicle insured?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1511\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1511\"><p>For vehicle transfer (valet service), damage to your vehicle is fully insured by our commercial liability insurance (comprehensive coverage damages). Vehicle damage to third-party vehicles (accident opponents) in the event of an accident is covered by your own vehicle liability insurance. This is legally required, as double insurance is not possible.   Claims for damages due to premium increases by the insurance company are excluded. On our premises, damages are covered provided they were caused by our employees. However, comprehensive insurance in the sense of coverage for damages outside our sphere of influence (e.g., force majeure, unintentional third-party interference) does not exist. In such cases, the respective comprehensive insurance of the owner applies.   <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How is my vehicle insured?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>For vehicle transfer (valet service), damage to your vehicle is fully insured by our commercial liability insurance (comprehensive coverage damages). Vehicle damage to third-party vehicles (accident opponents) in the event of an accident is covered by your own vehicle liability insurance. This is legally required, as double insurance is not possible.   Claims for damages due to premium increases by the insurance company are excluded. On our premises, damages are covered provided they were caused by our employees. However, comprehensive insurance in the sense of coverage for damages outside our sphere of influence (e.g., force majeure, unintentional third-party interference) does not exist. In such cases, the respective comprehensive insurance of the owner applies.   <\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ece73a0 e-flex e-con-boxed e-con e-child\" data-id=\"ece73a0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e778fdc elementor-widget elementor-widget-heading\" data-id=\"e778fdc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Couldn't find an answer to your question here?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cb6984 elementor-widget elementor-widget-text-editor\" data-id=\"2cb6984\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Feel free to contact us via WhatsApp or by phone<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4c6215b e-con-full e-flex e-con e-child\" data-id=\"4c6215b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c7e1061 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"c7e1061\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/wa.me\/+4915233845690\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-whatsapp\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">WhatsApp<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd0a8c7 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"cd0a8c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/auto-aufsicht.de\/kontakt\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-phone-alt\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Telephone<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d91efca elementor-widget elementor-widget-toggle\" data-id=\"d91efca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2271\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2271\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\"> When and how will I be picked up at Frankfurt am Main Airport upon my return?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2271\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2271\"><p>Please call our driver at 0049 \/ 152 21 61 47 39 once you have landed at Frankfurt Airport and reached baggage claim, but please do so before you have collected your luggage. A member of our staff will then make their way to you. <\/p>\n<p>Meeting point <strong>Terminal 1<\/strong> = Area A, Door Number 2 (<b>A2<\/b>) on the Departures level. The Departures level is one floor above the Arrivals level. <\/p>\n<p>Meeting point <strong>Terminal 2<\/strong> = Area E, Door Number 8 (<strong>E8<\/strong>). Terminal 2 only has one level. <\/p>\n<p>Meeting point <b>Terminal 3<\/b> = The meeting point is Exit <b>&#8220;J&#8221;<\/b> on both the arrivals level and the departures level.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2272\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2272\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How long does the drive to Frankfurt Airport take?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2272\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2272\"><p>The journey time from our parking lot to Frankfurt am Main Airport is approx. 8 minutes to Terminal 1 and 10 minutes to Terminal 2 of Frankfurt Airport. The travel time to the terminal is approximately 17 minutes. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2273\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2273\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">  When should I arrive at the parking lot?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2273\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2273\"><p>Check your travel documents carefully. These state when you need to be at Frankfurt Airport. <\/p>\n<p>However, we recommend that you arrive at our parking lot <strong>at least 2.5 hours before departure<\/strong> from Frankfurt am Main Airport. For <strong>long-haul flights<\/strong> (e.g. USA, Asia) we recommend arriving at the parking lot <strong>3.5 hours before departure<\/strong>. <\/p>\n<p><strong>During the summer holidays:<\/strong> Due to the high passenger volume, we recommend arriving at the car park <strong>3 hours<\/strong> before departure.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2274\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2274\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">  When does the shuttle bus leave?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2274\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2274\"><p>The shuttle transfer, which is free for parking customers, runs from 5:00 AM until 12:00 AM*. The shuttle runs individually according to the reserved appointment. The times specified and reserved in the booking are binding.   On Sundays, our shuttle is available for you from 8:00 AM.<\/p>\n<p>*In Frankfurt am Main, the night flight ban applies from 23:00 to 05:00. Should you nevertheless land after 11:00 PM and be picked up <strong>after 12:00 AM<\/strong>, a <strong>night surcharge of \u20ac20<\/strong> will be charged for each hour started. <\/p>\n<p><strong><span style=\"color: #ff0000\">New opening hours from 01.12.2026:<\/span><\/strong><\/p>\n<p><span style=\"color: #ff0000\">Mon.-Fri.: 7:00 AM &#8211; 12:00 AM<\/span><\/p>\n<p><span style=\"color: #ff0000\">Sat. + Sun.: 8:00 AM &#8211; 12:00 AM <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2275\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2275\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">  I have a lot of luggage. What should I do? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2275\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2275\"><p>If you have bulky baggage, please indicate this when booking. If you have an unusually large amount of luggage, please indicate this when making your reservation. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2276\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2276\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">  Where will I be dropped off and picked up at the airport?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2276\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2276\"><p>Frankfurt Airport has <strong>Terminal 1<\/strong>, <strong>Terminal 2 and Terminal 3<\/strong>.<\/p>\n<p><strong>Terminal 1<\/strong>: Area A Door Number 2 on the departure level. <strong>(A2)<\/strong> Please note that on your return you will need to go up one floor.<\/p>\n<p><strong>Terminal 2<\/strong>: Area E Door Number 8 <strong>(E8). <\/strong>Terminal 2 has only one level.<\/p>\n<p><span style=\"font-weight: bold\">Terminal 3: <\/span>Exit<b> &#8220;J&#8221; <\/b>on both the arrivals level and the departures level.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2277\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2277\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">  What is valet parking?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2277\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2277\"><p>Valet parking means maximum service and maximum comfort. You drive your vehicle directly to Frankfurt Airport. Your vehicle is received by one of our employees and brought to our secured parking lot (depending on your booking: outdoor space, hall, or underground garage at the airport).   Our employee will recognize you by your vehicle type and license plate number. Upon your return, your vehicle will be brought back to the airport. The vehicle is picked up and returned directly at your terminal. Depending on capacity and operational procedures, your vehicle may be temporarily parked in a privately rented, secured, and video-monitored parking space in an underground garage in the immediate vicinity of Frankfurt Airport to ensure punctual delivery upon your return.   <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"When and how will I be picked up at Frankfurt am Main Airport upon my return?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Please call our driver at 0049 \\\/ 152 21 61 47 39 once you have landed at Frankfurt Airport and reached baggage claim, but please do so before you have collected your luggage. A member of our staff will then make their way to you. <\\\/p>\\n<p>Meeting point <strong>Terminal 1<\\\/strong> = Area A, Door Number 2 (<b>A2<\\\/b>) on the Departures level. The Departures level is one floor above the Arrivals level. <\\\/p>\\n<p>Meeting point <strong>Terminal 2<\\\/strong> = Area E, Door Number 8 (<strong>E8<\\\/strong>). Terminal 2 only has one level. <\\\/p>\\n<p>Meeting point <b>Terminal 3<\\\/b> = The meeting point is Exit <b>&#8220;J&#8221;<\\\/b> on both the arrivals level and the departures level.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"How long does the drive to Frankfurt Airport take?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The journey time from our parking lot to Frankfurt am Main Airport is approx. 8 minutes to Terminal 1 and 10 minutes to Terminal 2 of Frankfurt Airport. The travel time to the terminal is approximately 17 minutes. <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"When should I arrive at the parking lot?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Check your travel documents carefully. These state when you need to be at Frankfurt Airport. <\\\/p>\\n<p>However, we recommend that you arrive at our parking lot <strong>at least 2.5 hours before departure<\\\/strong> from Frankfurt am Main Airport. For <strong>long-haul flights<\\\/strong> (e.g. USA, Asia) we recommend arriving at the parking lot <strong>3.5 hours before departure<\\\/strong>. <\\\/p>\\n<p><strong>During the summer holidays:<\\\/strong> Due to the high passenger volume, we recommend arriving at the car park <strong>3 hours<\\\/strong> before departure.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"When does the shuttle bus leave?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The shuttle transfer, which is free for parking customers, runs from 5:00 AM until 12:00 AM*. The shuttle runs individually according to the reserved appointment. The times specified and reserved in the booking are binding.   On Sundays, our shuttle is available for you from 8:00 AM.<\\\/p>\\n<p>*In Frankfurt am Main, the night flight ban applies from 23:00 to 05:00. Should you nevertheless land after 11:00 PM and be picked up <strong>after 12:00 AM<\\\/strong>, a <strong>night surcharge of \\u20ac20<\\\/strong> will be charged for each hour started. <\\\/p>\\n<p><strong><span style=\\\"color: #ff0000\\\">New opening hours from 01.12.2026:<\\\/span><\\\/strong><\\\/p>\\n<p><span style=\\\"color: #ff0000\\\">Mon.-Fri.: 7:00 AM &#8211; 12:00 AM<\\\/span><\\\/p>\\n<p><span style=\\\"color: #ff0000\\\">Sat. + Sun.: 8:00 AM &#8211; 12:00 AM <\\\/span><\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"I have a lot of luggage. What should I do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If you have bulky baggage, please indicate this when booking. If you have an unusually large amount of luggage, please indicate this when making your reservation. <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Where will I be dropped off and picked up at the airport?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Frankfurt Airport has <strong>Terminal 1<\\\/strong>, <strong>Terminal 2 and Terminal 3<\\\/strong>.<\\\/p>\\n<p><strong>Terminal 1<\\\/strong>: Area A Door Number 2 on the departure level. <strong>(A2)<\\\/strong> Please note that on your return you will need to go up one floor.<\\\/p>\\n<p><strong>Terminal 2<\\\/strong>: Area E Door Number 8 <strong>(E8). <\\\/strong>Terminal 2 has only one level.<\\\/p>\\n<p><span style=\\\"font-weight: bold\\\">Terminal 3: <\\\/span>Exit<b> &#8220;J&#8221; <\\\/b>on both the arrivals level and the departures level.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"What is valet parking?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Valet parking means maximum service and maximum comfort. You drive your vehicle directly to Frankfurt Airport. Your vehicle is received by one of our employees and brought to our secured parking lot (depending on your booking: outdoor space, hall, or underground garage at the airport).   Our employee will recognize you by your vehicle type and license plate number. Upon your return, your vehicle will be brought back to the airport. The vehicle is picked up and returned directly at your terminal. Depending on capacity and operational procedures, your vehicle may be temporarily parked in a privately rented, secured, and video-monitored parking space in an underground garage in the immediate vicinity of Frankfurt Airport to ensure punctual delivery upon your return.   <\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ce57f07 e-flex e-con-boxed e-con e-parent\" data-id=\"ce57f07\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d7cbc96 elementor-widget elementor-widget-heading\" data-id=\"d7cbc96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Here you will find current information about Frankfurt Airport:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c7d3d63 e-flex e-con-boxed e-con e-parent\" data-id=\"c7d3d63\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3287d9f elementor-widget elementor-widget-text-editor\" data-id=\"3287d9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p> <\/p><p><a href=\"https:\/\/www.frankfurt-airport.com\/\">https:\/\/www.frankfurt-airport.com\/<\/a><\/p><p><span style=\"color: #3366ff\"><strong>Buying and selling of parking companies:<\/strong><\/span><\/p><p><a href=\"https:\/\/www.biz-trade.de\/\">Biz-Trade<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Reservations and changes Arrival &amp; Departure Parking and security Will there be additional costs on site? No, there are generally no additional costs for you. The calculated price consists of: parking fee incl. free transfer for parking customers up to 4 people (one round trip each) or valet service to Frankfurt am Main Airport (one [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":438,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-653","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Questions &amp; Answers | Auto-Aufsicht<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about our parking services and offers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/auto-aufsicht.de\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Questions &amp; 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